During difficult conversations with staff it is vital to make sure you have turned on your listening ears. Leaders acknowledge a direct report’s ideas or concerns even if they do not agree with the person. This is hard for me to remember, but when I flick on the listening ears I often discover a more receptive individual. Most of us just want to be heard and great leaders will make sure they are attentive, caring and understanding during what could be a tense situation. So check out your listening ears to make sure they are fully operational!
Turn On Your Listening Ears
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