Art Linkletter is famous for sharing the funny, and often embarrassing, things that kids will say. As librarians working with the public, we also hear the darndest things. We don’t have a national television show, but with social media we have plenty of outlets we can use to share these gems. As this Booklist Reader post, No Shaming by Erin Downey Howerton, wisely points out, it is important to share these stories with sensitivity. She discusses the need for securing anonymity and using humor in careful ways. Her post would make a great starting point for a staff discussion about how they use the library or personal accounts to share humorous interactions with patrons. It’s also essential to keep your reaction in check when you are with the patron. A couple of years ago a sixth grader asked me for help finding a fictional story about the Holocaust. I was showing her how to find book summaries in our library catalog when after reading through a dozen of them together she turned to me and asked, “Don’t you have any happy Holocaust stories?” That is not the time to make a young patron feel bad about asking for help. She wanted a survivor story, a resistance worker story, a story with hope. Sensitivity training…just another of the skills that library school should include.
Patrons say the Darndest Things
Be the first to start the conversation!