Good organizations communicate. Healthy organizations communicate face to face more than email. When you want to dispense important information to your staff, making the time to deliver the news on a personal level is much more effective than electronically. The possibility of your team missing information is much greater when your only source of communication is email. Leaders who commit their time to make sure important information is discussed with the team show that they are devoted not only to the institution but also to the individual.
Finally, email is NEVER the medium to use when delivering information that could be bad, uncomfortable or disciplinary. You owe it to your team to set up the time when you can be available to not only discuss the issue, but be there to answer questions and be empathetic.
Healthy organizations promote personal, trust-filled communication on all levels. Just remember – Email fails. Talk.