Email Fails. Talk.

Kevin King —  September 20, 2016 — 2 Comments

stop-sign-e1337976595845-2Good organizations communicate. Healthy organizations communicate face to face more than email. When you want to dispense important information to your staff, making the time to deliver the news on a personal level is much more effective than electronically. The possibility of your team missing information is much greater when your only source of communication is email. Leaders who commit their time to make sure important information is discussed with the team show that they are devoted not only to the institution but also to the individual.

Finally, email is NEVER the medium to use when delivering information that could be bad, uncomfortable or disciplinary. You owe it to your team to set up the time when you can be available to not only discuss the issue, but be there to answer questions and be empathetic.

Healthy organizations promote personal, trust-filled communication on all levels. Just remember – Email fails. Talk.

Kevin King


Kevin King is the Head of Branch and Circulation Services at the Kalamazoo (MI) Public Library. Previously Kevin led Teen Services at KPL, where he helped build a nationally recognized program. Kevin has presented all over the country on many topics including teen services, innovation, graphic novels, and programming. As a member of ALA, YALSA, PLA and the Michigan Library Association, Kevin has served on various committees and has luckily won a couple of awards. In his spare time Kevin obsesses over the Detroit Tigers, listens to music and does his best to be a kick ass dad to Abigail and Rachael.

2 responses to Email Fails. Talk.


    I have always really appreciated this from supervisors. In my new job, I didn’t know that there was an unwritten fragrance policy. I had a mini diffuser on for two hours one day, and no one said anything to me at the time, but, during our weekly check-in meeting the next week, my supervisor mentioned it to me. It was a little awkward, mostly because someone else had mentioned it to her to tell me. I know it’s just a diffuser, but I see it as a good sign that the leadership will confront all things uncomfortable in person.

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