The plastic library card is a dinosaur. It needs to go. It’s an embarrassing relic of what-we’ve-always-done. Nostalgia aside (that took me a second), I look forward to the day when libraries join the rest of the world, get rid of the card, and move towards a username/password system (or something better).
Let me go out on a limb here: nobody wants another plastic card in their wallet or purse or hanging from their keys: another thing to remember, another thing to lose, another thing to clutter our end tables. From a customer service perspective, the library card has no benefits whatsoever. But it does have an array of annoying features. First, it’s not important enough to remember. Let’s drink a tall glass of humility on this. People care about their Driver License, their credit cards, and that’s about it. I’ll speak for myself: all I want in my perfect minimalist wallet is one credit card,
one debit card, a driver license, and some money. Even for someone on the inside, a librarian who goes to the library every single day, having a library card is not a priority that deserves real estate in my wallet (I memorized my number).
Working at a library, I see this all the time. People don’t remember their library card. When helping people over the phone, people don’t have their library card on hand (“Can I have your library card number please?” “Oh, shoot, let me go find it,” they say). Hint, hint: they don’t care. Second, it comes with a stupid, outdated, lengthy number on it – a 13 digit library card number. Mine is 120242015…oh, never mind. The number is so long it gets printed with spaces between it, so it’s easier to read!
But it gets worse. Not only is a 13-digit number holding us back from accessing our account, but a 4-digit “PIN” too. What? Are you serious? As in… “personal identification number?” Is this an ATM machine (pun intended)? Not surprising, we have to explain to grown adult people every single day what “PIN” means (turns out, it actually means ‘the last 4 digits of your phone number’….what? OMG. LOL).
Hypothesis: a lot of people use libraries when they need to, at certain points in their life, in stages, not all the time, like the local grocery store. Not everyone is a lifelong power user. The library card, therefore, is dispensable, disposable, and short lived. John needs to print something. He thinks: the library has computers! He goes to the library. The library puts him through the ceremony that is getting a library card (proof of address? ID? email? phone number? preferred way to contact you?). He’s getting annoyed. He prints his resume and visits the library in 5 years. Yet even if people consistently used the library for several years (which they might), the library card still has no place or relevance.
One Problem with My Argument – the Barcode
When I said the library card has “no benefits whatsoever,” I lied. It has one. Libraries like mine have self-checkout machines, which are tied to barcode scanners, which allows you to enter the 13 digit number by scanning the card itself. That saves time, assuming you have your stupid card with you to begin with. In fact, different library technologies are in bed with the barcode (we have a mobile app that saves your barcode, for example). With a username or email, on the other hand, we would need a different solution.
Finger Scan to Check Out Library Books? Yes, Please.
Call me naive, but I think biometric technology should seriously considered for checking out materials (and getting on a public computer). Scan your finger, check out, and go – fast, easy, convenient. The technology is here, cheap, and….creepy? Maybe.
Maybe not. A word about privacy. For some this brings to mind dystopian sci fi movies. Calm down. First, biometic technology doesn’t really scan your finger print, like the police would do. It’s not a scan. It takes certain measurements of your fingerprint and converts them into numbers, which distinguish you from another library member. Second, and most importantly, the library protects your privacy more than anyone. We are not some greedy corporation. Not only do libraries actually care about your privacy, we have to. According to the Library Privacy Act, we cannot give out patron information unless the police has a warrant for it (and I wonder if that ever happens). Third, this would be an optional service, patrons could opt-in. Do you want to check out items faster? Yes? Then give us your finger. No? Okay fine, use the old way weirdo.